Employee engagement. Just another corporate buzzword, right? Think again.
Engaged employees are the key to an impeccable guest experience. And for hospitality chains, experience is everything.
Over the past few years, “eating in” has become easier and more fashionable than ever before, with companies like Uber Eats enabling customers to eat restaurant-quality food from the comfort of their sofa.
As a result of this shift in dining habits, restaurant chains must up their game and play to their natural strengths.
Related: The Perfect Recipe for Scaling Your Restaurant Franchise
The main advantage restaurants have over delivery services is that dining out isn’t a convenience, it’s an experience. And the key to utilizing this advantage is, naturally, the humble server.
A smiling face to greet you and show you to your table. Someone to ask for recommendations when you’re not sure what to order. Someone that will go the extra mile to make sure you get what you need out of your dining experience.
Unfortunately, the stress of working in hospitality means that it can be difficult for employees to put on that smiling face and stay engaged in their work. In fact, the average restaurant employee leaves their job after just 1 month and 26 days.
This lack of engagement has very real consequences - unengaged employees cost the global economy $7 trillion every year.
This guide will show you exactly why employee engagement is so important, and how you can make sure staff across your entire network are engaged, happy and always ready to go above and beyond for your guests.