Industry: Grocery

Company size: 1,570 stores

Use cases:

  • Communication
  • Store visits & audits
  • Task Management

Main challenges:

  • Cumbersome store visit processes (Excel)
  • Lack of visibility into store compliance
  • Difficulty to consolidate & analyze store data

About Lidl

Lidl is a German discount retailer chain operating in 30 countries. In France, Lidl has 1,570 supermarkets, 25 regional offices, and more than 45,000 employees across the country.

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Lidl is a German discount retailer chain founded in 1930 and operating in 30 countries. Lidl France was looking for a tool to streamline the monitoring of operational execution and improve the visibility of compliance in its 1,570 stores in France.

By partnering with YOOBIC, Lidl has simplified operational communication between HQ, regional, and store teams, while gaining real-time visibility into stores' compliance with brand standards.

I use the app on a daily basis. It allows me to check if supermarkets are compliant with company guidelines and standards at any given time".

Pauline Michaux - Lidl

Pauline Michaux

Project Manager - Sales Organization Department

Watch Lidl's Testimonial

 

Challenges before YOOBIC:

  • HQ and regional teams did not have real-time visibility into supermarkets' compliance with LIDL France standards.

  • HQ teams could not easily identify areas for improvement across the store network or decide on action plans

  • Regional teams spent a lot of time preparing store visits, collecting information, building action plans, and consolidating data into reports.

  • Compliance data collected had to be consolidated in Excel files and shared via email. It was almost impossible to have an overview of compliance in real-time, or to quickly identify areas for improvement.

YOOBIC allows us to visualize the action plans through pictures and comments, which illustrates feedback much better than paper”.

Anne-Marie Declos
Assistant Store Manager

The YOOBIC Solution

With YOOBIC, Lidl France now has complete visibility of compliance in its 1500 supermarkets in France.

Regional managers complete their store visit reports in YOOBIC and add their comments and action plans directly in the app for store teams.

Supermarket managers perform their daily store inspections in YOOBIC and can create and assign action plans to their teams to ensure compliance with LIDL customer experience standards.

HQ teams can immediately identify issues and prioritize actions to be taken. They can ensure the correct deployment of projects & equipment to ensure compliance with Lidl France's standards and drive operational excellence across the store network. 

Results

  • Time savings and instant access to supermarkets' compliance data
  • Complete visibility over the entire store network in real time
  • Improved communication between headquarter, regional and supermarket teams with an intuitive and easy-to-use tool
  • Drastically reduced the use of paper 
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