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Learn, connect, and be inspired by top retailers

Wednesday, 1st October 2025 | London, United Kingdom

Featuring speakers from
 

 

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SAVE YOUR SEAT

Join us in London on Wednesday, 1st October 2025 for YOOBIC's Retail Excellence Forum Europe, a practical, insight-packed event for those shaping the future of retail on the ground.

We’re bringing together leaders from some of Europe’s most respected brands to share how they’re improving store performance, supporting teams, and adapting to economic pressure without losing pace.

Expect honest conversations, smart strategies, and a focus on what works, not just what’s trending. If you’re working to deliver more with less, or looking to connect with others who are, this day is for you!

 

Agenda

 

MORNING 

Open to the wider retail community

9:00 - 9:30 AM

 

9:30 - 9:40 AM

Registrations & breakfast 🥐 ☕️

 

Welcome

9:40 - 10:10 AM

Keynote

The budget’s shadow: UK retail in the wake of change & the next consumer revolution

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Richard Lim

Chief Executive Officer of Retail Economics

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Since the UK budget’s £5.6bn “triple cost shock,” how has retail really fared, and what’s next? Richard Lim explores the strategies that have defined survival so far and looks ahead to a future where AI-powered consumers could transform the customer journey.


10:10 - 10:55 AM

Case Study

How Morrisons is investing in efficient store execution to drive revenue and customer satisfaction

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Gordon Macpherson

Productivity Director at Morrisons

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Chris Evison

Senior Productivity Manager at Morrisons

Every retail leader knows that consistent execution is key, but how do you achieve it at scale in today's complex environment? This session provides a practical playbook.

Gordon Macpherson and Chris Evison from Morrisons will share their strategy for converting improved store execution into a superior customer experience and ultimately revenue. Discover how they built the business case, empowered their store teams, and are measuring the direct link between getting things right the first time and boosting both sales and customer satisfaction. Leave this session with a clear understanding of how investing in your store operations is a powerful lever to drive immediate and measurable results.

10:55 - 11:10 AM

Short refreshment break


11:10 - 11:55 AM

Fireside Chat

How DFS Group is driving performance through unified process and culture across 4 brands

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Jenny Wood

Head of Internal Communications at DFS

 

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When you’re managing multiple brands, thousands of colleagues, and the fast-moving pace of retail, clarity and connection aren’t just nice to have, they’re essential. In this session, Jenny Wood will share how the group is transforming and unifying their ways of working across their four brands to give store colleagues the tools and information they need, and build a stronger, more consistent culture on the shop floor. She’ll also unpack why their existing tools were no longer fit for purpose, what made this the right time to act, and how they made the case internally to drive buy-in and lasting impact.


11:55 - 12:30 PM

Presentation

AI and the future of retail operations

The Yoobic team will unveil how AI will refine existing operations and unlock what's next by improving efficiency, reimagining roles, and driving clear business impact. Learn about the innovative workstreams we're pursuing to help your business thrive and define the next era of retail.

12:30 - 1:30 PM

Networking lunch 🥗trellis-600-x-600-2-square-2_small400

Join us for lunch at The Trellis Room to connect with peers, exchange ideas, and continue the valuable discussions from our morning sessions.

AFTERNOON

YOOBIC customers only

1:30 - 4:30 PM

Customer sessions

 

The afternoon sessions are exclusively for YOOBIC customers. They will focus on helping you get even more out of the YOOBIC platform.

You’ll see how others are driving adoption, unlocking value, and bringing impactful use cases to life. We’ll also give you a sneak peek at what’s coming next, including our next version and a first look at our 2026 AI vision.

There will be a mix of customer use cases presentations and plenty of time to network, exchange ideas and best practices with other YOOBIC customers!

From 4:30 PM

Happy Hour 🍻334832566_1857526964622916_5046822906518715526_nfull

We will conclude the day with drinks at the Coral Bar🍸


SAVE YOUR SEAT NOW!

4 reasons to attend

Real strategies, real stories, and real results.
Get practical ideas, proven tactics, and the connections that move the needle. This isn’t just an event, it’s your competitive edge heading into peak.

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1. Learn from the best

Hear from leading retailers on how they're empowering their store teams and tackling today’s biggest challenges.

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2. Connect and level up

Swap ideas with peers, build relationships, and return with fresh ideas you can put into action, just in time for peak.

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3. Get more out of YOOBIC

See how top-performing customers are maximising the platform, both strategically and on day-to-day execution.

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4. See what’s coming next

Be the first to explore YOOBIC v14, our 2026 AI vision. Big updates, sharp insights, and the tools to stay ahead.

Practical information

Location

The event will be hosted at The Bloomsbury Hotel in London.

Review: The Bloomsbury Hotel, London

What’s covered

For those attending the morning sessions, both breakfast and lunch will be covered.

For those coming to the afternoon too, we'll also end the day with an Happy Hour!

Getting there

The Bloombury Hotel, 16-22 Great Russell St, London WC1B 3NN, United Kingdom

The hotel is in Central London, only a 2-minute walk from Tottenham Court Station.

 

 

RSVP for the event

Spots are limited, so register now to secure your seat!

Please note: This event is exclusively for retail professionals and YOOBIC customers.
If you have any questions, feel free to contact Lylia at ldjebaili@yoobic.com.
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