Global research firm Hanover surveyed over 1,400 frontline workers in retail & hospitality across the US, UK, Canada, and France to reveal the biggest challenges impacting the frontline employee experience in 2022. The survey explored what frontline workers feel are the biggest employer pitfalls and what needs to be done to make these crucial roles as empowering and fulfilling as they need to be.
Why your employees are quitting their jobs
What would make them want to stay
How you can give them the experience they deserve
want to stay in their current industry for at least 4 more years
Feel motivated to do well in their role
Feeling valued by their company
Being able to trust management
feel worn out at the end of their shift
don’t receive regular training
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